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NSA 2400  [read more...] Overview Features PDFs Pricing & Options More... Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Support 8X5 is an annual service that includes: * Advanced-exchange replacement of defective hardware * Telephone or web-based support during local business hours * Access to SonicWALL's electronic support tools * All software and firmware updates and upgrades